Return Policy

With our simple returns process, you can shop online worry-free.

RICHELLE’S FURNITURE accepts returns within seven (7) days of your receipt of an item, excluding final sale items & bedding products. You will be charged a 10% restocking fee on all regular stock furniture returns. RICHELLE’S FURNITURE does not accept returns on mattresses, box springs, pillows, comforter sets, or other bedding products. RICHELLE’S FURNITURE reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.

If returned items need to be picked up from your home, you will be charged a minimum pickup fee. Your initial delivery fee is not refundable. Prices paid at the time of purchase are final. Once the Refund is issued, expect it to post to your account within three (3 to 5) business days.

Return Policy for Items Shipped via GlobalTranz Parcel Shipping

You may return your purchase for a refund of the merchandise cost within 7 days of delivery; all you need to do is ship the item back to us. Please note that initial shipping charges are non-refundable. Shipping back to RICHELLE’S FURNITURE will also be at the customer's expense. Refunds are issued within 48 hours once the item is received and inspected at our distribution center.

We inspect all returned items and will refund you based on the condition of the item. We award a partial refund for opened or used products.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way).

Non-Delivered Items

GlobalTranz will make an appointment for delivery directly with the customer (Please be sure your contact information is correct when placing your order). If GlobalTranz is unsuccessful at delivering at the scheduled date & time at no fault, they will attempt to re-schedule another appointment at the customers expense. If after this second attempt the delivery is unsuccessful at no fault to GlobalTranz, the item will be returned to RICHELLE’S FURNITURE. At that point, we will issue a refund for the item minus the cost of the original shipping and minus the cost of returning the item to our facility.

Damaged Items

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. DO NOT SIGN the Bill of Lading until you have inspected the item. Also, please do NOT wait to inspect the item (e.g. you are storing your furniture, or you are waiting on completion of a home improvement project). Please contact a guest services team member at 626-696-0650 to help you with the process.

By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.

• All damage and defects must to be noted on all copies of the delivery receipt and/or a Bill of Lading and reported to Richelle’s Furniture Customer Care within 24 hours.
• If the item is severely damaged, note the Bill of Lading as Refused Due to Damage.
• Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery.

Damage or Defects found after Delivery and Inspection

If your shipment looks fine at delivery, but you notice damage or a defect after the carrier leaves, immediately contact Richellesfurniture.com to report the situation.

Make note of the following details:

• Package condition
• How it was received (left at front door, signed for), and description of the damage

Please do the following:

• Take several pictures showing the affected area(s).
• DO NOT discard any of the shipping box or packing materials.
• DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
• DO NOT ship the item back to Richellesfurniture.com without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.

Richellesfurniture.com will contact the carrier to have the item picked up. The carrier will call you to make an appointment for the pickup, usually within 48 to 72 business hours.

* Due to the circumstances surrounding COVID-19, all returns of oversized items will be available using the outside home pick up option. There is no option for in-home pick up at this time.

Cancellations

You have up to 24 hours after purchase to cancel your order. If your order is cancelled for any reason, you will be charged a 5% cancellation fee on the items.

Steps for Returning an Item or Order

• Please contact a guest services team member to initiate a return at 626-696-0650.
• You will be given an RMA number which is necessary to process a return.
• You can ship the item back to RICHELLE’S FURNITURE at your expense.
• Please include the RMA # for proper processing when shipping a return to RICHELLE’S FURNITURE.

Shipping & Delivery

Standard Shipping to the U.S.

Currently, we are offering standard free shipping every day on U.S. orders over $100.00, shipping to the lower 48 states. This free shipping offer excludes Alaska and Hawaii, P.O. Box and APO/FPO/DPO orders.

Most standard orders ship within 2-3 business days. Your final shipping cost and estimated delivery timeframe will be available to you during checkout*. Please note, some items may require a longer ship-out and/or delivery timeframe.

Our standard shipping method is ground shipping. We will ship your order via GlobalTranz Enterprises Inc. Currently, we are unable to provide the option to choose your carrier of choice.

Delivery

It is your responsibility to ensure that all furniture items will fit through all doorways, up stairwells, down halls, and around corners into the desired location. If the carrier is unable to deliver your order to the desired location, you will be charged a 10% restock fee in accordance with our return policy.

When contacted by GlobalTranz, please notify the Shipping representative of any special requirements in order to complete your delivery. This includes, but is not limited to, small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, proof of insurance for high rise and condominium buildings and service elevator reservations. Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery will be charged the appropriate fees.

An authorized adult must be home during your scheduled delivery window to accept and inspect your items and sign the delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged an additional delivery fee to reschedule the second delivery.

You are responsible for protecting your floors from damage by laying rugs, blankets, or cardboard down prior to delivery. RICHELLE’S FURNITURE will not be responsible for damage to any floors.